What we are responsible for
We are the independent authority responsible for overseeing water and wastewater services across the UK. Our primary duties include ensuring that water companies deliver safe, reliable, and high-quality services to customers while safeguarding the environment.
We work to balance the needs of consumers, the industry, and future generations by promoting efficiency, setting fair prices, and enforcing compliance with legal and environmental standards.
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This image contains an interactive map of the UK. Each of the countries has a link which you can select to view the activities broken down by country.
Have your say
Flood Incident Reporting Survey
This is an example activity for demonstration purposes only. This site is operated by Delib Ltd and submitted responses will be discarded. We want to better understand where flooding is most prevalent in our borough, the causes of flooding and how it affects the community. We are therefore opening this survey indefinitely for residents, property owners, tenants, or employees to report flooding that they encounter in a property that they live or work in. This should allow us to collect...
Marine Planning Issues with Supporting Evidence
This is an example activity for demonstration purposes only. This site is operated by Delib Ltd and submitted responses will be discarded. We are working on replacing the East Inshore and East Offshore Marine Plans. The adopted East Inshore and East Offshore Marine Plans will be replaced with a new 'East Marine Plan' which will be the first of a second generation of plans for English waters. The new document will be referred to as the 'East Marine Plan'. Following the publication of...
Call for Evidence: Future regulation of water resources and quality
We are seeking evidence from stakeholders, experts, and the public on the future of water resource management and quality regulation. As challenges such as climate change, aging infrastructure, and population growth place increasing pressure on water systems, this call for evidence aims to gather insights on the most effective regulatory approaches to ensure a resilient, sustainable, and high-quality water supply for all. As you complete your response, each page will provide the...
Our aims
We have consulted with the public and organisations and identified our key aims for the UK water sector:
Environment
To preserve our natural environment for future generations.
Safety
Ensuring water is safe and clean for all.
Value
Making sure customers are paying a fair price for their services.
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